Easy Digital Downloads – Message

Easy Digital Downloads – Message is an extension for Easy Digital Downloads that enables direct communication between store administrators, customers, and vendors. It adds a messaging interface within the WordPress dashboard, allowing users to send personalized emails without relying on external tools.

The extension introduces a dedicated messaging view on each customer profile. Store owners can compose and send custom messages that include text content and file attachments. This feature supports scenarios such as delivering custom files, responding to inquiries, or sharing order-related information.

All messages sent through the system can be logged for future reference. Administrators can access a complete history of communications, which helps maintain organized records and improves customer support workflows.

The plugin integrates with Frontend Submissions, enabling marketplace functionality. Store owners can message vendors directly, while vendors gain the ability to contact their own customers. This improves communication across multi-vendor platforms and ensures consistent interaction between all parties.

The extension operates within the existing Easy Digital Downloads environment. It uses standard email templates and settings, ensuring compatibility with the store’s configuration. This structured approach simplifies communication management without altering core eCommerce functionality.

Key Features

• Send direct, custom messages to customers from the dashboard
• Attach files to messages, including support for external storage integrations
• Log and track all sent messages for reference and reporting
• Add a dedicated messaging interface to customer profiles
• Enable communication between administrators and vendors
• Allow vendors to message their own customers in marketplace setups
• Use existing email templates and settings for consistent communication

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