Paid Memberships Pro – Reason For Cancelling

Reason For Cancelling is an add-on for Paid Memberships Pro that collects structured feedback during the membership cancellation process. It requires users to provide a reason before completing cancellation, so site administrators can better understand member behavior.

When a member initiates cancellation, the system displays a required input field on the cancellation page. As a result, users must submit a reason before the process completes. This ensures that every cancellation includes feedback, which helps identify patterns and potential issues.

In addition, the add-on stores submitted reasons in the database and associates them with each member account. Therefore, administrators can review this data directly within the user profile. Furthermore, the system automatically includes the cancellation reason in email notifications, which improves communication and record tracking.

Overall, this add-on provides a structured approach to collecting and analyzing cancellation data, which supports better decision-making and membership management.

Key Features

Required Cancellation Feedback

Require members to enter a reason before completing cancellation, ensuring consistent data collection.

Integrated Cancellation Field

Display a dedicated input field on the membership cancel page, which becomes part of the standard cancellation workflow.

Stored Member Feedback

Store cancellation reasons in the database and link them to individual user accounts for easy access and review.

Email Integration

Include the submitted reason in cancellation emails sent to both administrators and members.

Template Variable Support

Use the !!reason!! variable to insert cancellation feedback into customized email templates.

No Additional Configuration Needed

Activate the add-on and immediately apply the cancellation field without complex setup or extra configuration steps.

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