SupportCandy – Agentgroup
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Unlimited Use License
SupportCandy - Agentgroup 3.1.1
Organize support teams with SupportCandy – Agentgroup. Assign tickets to groups, manage workflows, and improve team coordination efficiently.
You can purchase the WordPress plugin at a competitive price. It is 100% original as released by the author, and Spodly does not sell nulled or modified versions. We do not provide license keys or premium support for this plugin. For more information, please check our Terms & Conditions.
✔ Version: 3.1.1
✔ Developer: SupportCandy – Agentgroup Author
✔ License: GPL
✔ Category: WordPress Plugin
✔ Usage: Unlimited Websites
✔ Includes: Original files + documentation
✔ Technical support
- ✔ Updated:
Overview
SupportCandy – Agentgroup is a WordPress helpdesk add-on that enables teams to organize support agents into structured groups within the SupportCandy system. It allows businesses to manage tickets more efficiently by assigning them to teams instead of individual agents.
First, the add-on allows administrators to create agent groups based on departments, skills, or responsibilities. As a result, teams can structure their support workflow according to business needs. In addition, each group can include multiple agents along with designated supervisors who oversee ticket handling and coordination.
Moreover, the system allows tickets to be assigned directly to an agent group. Therefore, supervisors can review incoming tickets and distribute them to the appropriate team members. This approach ensures that tickets reach the right agents while maintaining control over workload distribution.
Furthermore, the add-on improves visibility and collaboration. Supervisors can access all tickets assigned to their group, while agents focus only on tasks assigned to them. In addition, the system supports email notifications for group members and supervisors, which helps keep everyone informed about ticket updates.
Overall, SupportCandy – Agentgroup provides a structured way to manage support teams. It enhances ticket routing, improves coordination, and simplifies team-based support operations within WordPress.
Key Features
- Create agent groups based on departments or skill sets
- Assign tickets directly to agent groups
- Define supervisors to manage and distribute group tickets
- Improve workload distribution across team members
- Control visibility of tickets between agents and supervisors
- Enable email notifications for group members and supervisors
- Organize support operations with team-based ticket management
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✔ 100% Original – All Premium Features Included
This item has been obtained directly from the original developers to ensure you get the most authentic and fully featured version available. Please note, we are not officially affiliated with the original creators, and we fully respect their effort and work. Any names, expressions, or trademarks are used only as necessary to accurately identify this product.
✔ Unlimited Site & Domain Usage
This file can be used on unlimited websites and domains, fully complying with WordPress’s GPL licensing policies.
✔ Support & Assistance
Although original author support is not included when purchased here, Spodly provides dedicated assistance to help you with installation, updates, and general usage. Our team is always ready to guide you and ensure your item works smoothly on your site.
✔ Verified Original Product
This product is delivered in its original, unmodified form exactly as released by the author. File integrity is regularly verified to ensure proper functionality and standard WordPress compatibility. You may also perform your own file verification at any time using the tool available below the product image.
✔ Updates Included – 1 Year / Lifetime
We ensure your site always stays up to date. Depending on the product you purchase, updates are provided for 1 year or a lifetime. You will be notified immediately when a new version is released, and the updated download link will be automatically delivered to your email.
✔ Why So Cheap?
All WordPress plugins and themes are under the GPL license, which allows redistribution. We buy items directly from the authors and offer them at a one-time low price for full access. Please note, original author support is not included when purchased from us.
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