SupportCandy – Private Credentials

SupportCandy – Private Credentials is a WordPress helpdesk add-on that enables secure handling of sensitive information within the SupportCandy system. It allows customers and support agents to share confidential data directly inside support tickets while maintaining strict privacy controls.

First, the add-on introduces a dedicated credentials section within each ticket. As a result, users can submit sensitive information such as login details, FTP access, or API credentials without exposing them in public replies. In addition, the system stores all credentials in encrypted format, which ensures data protection at every stage.

Moreover, administrators can define role-based permissions to control who can view, edit, or manage credentials. Therefore, only authorized agents gain access to sensitive data. The system also logs all interactions with credentials, which improves accountability and traceability.

Furthermore, the add-on supports multiple credential entries per ticket and allows customizable fields such as username, password, URL, or notes. This flexibility helps teams collect structured information for troubleshooting tasks. In addition, credentials can be set to expire automatically or deleted when the ticket closes, which enhances security management.

The plugin also prevents sensitive data from appearing in email notifications. Consequently, it reduces the risk of accidental exposure during communication. Overall, SupportCandy – Private Credentials provides a structured and secure method for managing confidential information within WordPress helpdesk workflows.

Key Features

• Securely share sensitive credentials within support tickets
• Store all data using encrypted formats for enhanced security
• Control access with role-based permissions for agents
• Add multiple credential entries per ticket
• Customize fields such as username, password, URL, and notes
• Log credential activity for tracking and auditing
• Automatically delete or expire credentials after ticket closure

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