SupportCandy – Satisfaction Survey

SupportCandy – Satisfaction Survey is a WordPress helpdesk add-on that enables businesses to collect customer feedback directly within the SupportCandy system. It helps teams measure service quality by gathering ratings and feedback after ticket resolution.

First, the add-on automatically sends survey emails to customers after a ticket is closed. As a result, users can rate their experience using predefined options such as poor, good, or excellent. In addition, customers can submit optional written feedback after selecting a rating, which provides deeper insights into their experience.

Moreover, administrators can customize survey ratings and messages to match business requirements. Therefore, teams can tailor feedback collection to specific workflows or service standards. The system also allows multiple email templates, which improves flexibility in communication.

Furthermore, the plugin stores all feedback within the helpdesk dashboard. Agents and administrators can view ratings directly inside tickets or access a dedicated feedback section. This approach helps teams track satisfaction trends and evaluate performance over time.

In addition, the add-on supports filtering tickets by rating. Consequently, teams can identify issues, analyze patterns, and improve support quality based on real user feedback.

Overall, SupportCandy – Satisfaction Survey provides a structured method for collecting and analyzing customer feedback. It enhances visibility into support performance and supports continuous improvement in WordPress helpdesk environments.

Key Features

• Send automated survey emails after ticket closure
• Collect customer ratings and optional written feedback
• Customize survey options, ratings, and confirmation messages
• Store feedback within tickets and a dedicated dashboard section
• Filter tickets based on customer ratings
• Use multiple email templates for survey communication
• Analyze customer satisfaction trends for performance improvement

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