SupportCandy – SLA
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Price range: $3,95 through $7,95
Unlimited Use License
SupportCandy - SLA 3.1.8
Manage response times with SupportCandy – SLA. Set policies, track deadlines, and ensure timely ticket resolution in your WordPress helpdesk.
You can purchase the WordPress plugin at a competitive price. It is 100% original as released by the author, and Spodly does not sell nulled or modified versions. We do not provide license keys or premium support for this plugin. For more information, please check our Terms & Conditions.
✔ Version: 3.1.8
✔ Developer: SupportCandy – SLA Author
✔ License: GPL
✔ Category: WordPress Plugin
✔ Usage: Unlimited Websites
✔ Includes: Original files + documentation
✔ Technical support
- ✔ Updated:
Overview
SupportCandy – SLA is a WordPress helpdesk add-on that enables businesses to define and manage service level agreements within the SupportCandy system. It helps teams track response and resolution times for support tickets based on predefined policies.
First, the add-on allows administrators to create SLA policies with specific conditions such as ticket priority, category, or type. As a result, the system assigns appropriate deadlines to each ticket automatically. In addition, it calculates response and resolution times using these policies, which ensures consistent handling of support requests.
Moreover, the plugin displays SLA time directly within the ticket interface. Therefore, agents can monitor remaining time and prioritize tasks effectively. This visibility helps teams stay aligned with service commitments and avoid delays.
Furthermore, the system evaluates SLA rules whenever ticket updates occur. It applies the most relevant policy dynamically, which keeps deadlines accurate even when ticket conditions change. In addition, administrators can configure notifications for SLA breaches, so teams receive alerts when tickets exceed defined limits.
The add-on also supports better ticket prioritization by linking SLA policies with urgency levels. Consequently, teams can focus on high-priority issues and maintain structured workflows. Overall, SupportCandy – SLA provides a reliable way to manage deadlines, improve response tracking, and ensure consistent customer support performance.
Key Features
- Define SLA policies based on ticket conditions and priorities
- Automatically assign response and resolution deadlines
- Display remaining SLA time within ticket views
- Recalculate SLA rules dynamically on ticket updates
- Send notifications when tickets exceed SLA limits
- Improve ticket prioritization using SLA-based rules
- Track performance against service commitments
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✔ 100% Original – All Premium Features Included
This item has been obtained directly from the original developers to ensure you get the most authentic and fully featured version available. Please note, we are not officially affiliated with the original creators, and we fully respect their effort and work. Any names, expressions, or trademarks are used only as necessary to accurately identify this product.
✔ Unlimited Site & Domain Usage
This file can be used on unlimited websites and domains, fully complying with WordPress’s GPL licensing policies.
✔ Support & Assistance
Although original author support is not included when purchased here, Spodly provides dedicated assistance to help you with installation, updates, and general usage. Our team is always ready to guide you and ensure your item works smoothly on your site.
✔ Verified Original Product
This product is delivered in its original, unmodified form exactly as released by the author. File integrity is regularly verified to ensure proper functionality and standard WordPress compatibility. You may also perform your own file verification at any time using the tool available below the product image.
✔ Updates Included – 1 Year / Lifetime
We ensure your site always stays up to date. Depending on the product you purchase, updates are provided for 1 year or a lifetime. You will be notified immediately when a new version is released, and the updated download link will be automatically delivered to your email.
✔ Why So Cheap?
All WordPress plugins and themes are under the GPL license, which allows redistribution. We buy items directly from the authors and offer them at a one-time low price for full access. Please note, original author support is not included when purchased from us.
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