SupportCandy – Timer

SupportCandy – Timer is a WordPress helpdesk add-on that enables accurate time tracking within the SupportCandy system. It allows support agents to monitor and record the time spent on each ticket, which improves task management and accountability.

First, the add-on provides a built-in timer that agents can start, pause, and stop directly from the ticket interface. As a result, agents can track their work in real time without using external tools. In addition, the system allows manual time entries, which helps record work completed outside the active session.

Moreover, each time entry includes a description and detailed log. Therefore, teams can maintain clear records of the work performed on every ticket. The plugin also supports multiple agents working on the same ticket, and each agent can log time independently.

Furthermore, the add-on calculates the total time spent across all agents. This feature helps teams analyze workload and evaluate performance more effectively. Administrators can also display total time in ticket lists and use time logs in email notifications.

In addition, the system includes configurable settings such as auto-start timers and automatic stop when tickets close. These options improve workflow consistency and reduce manual actions. Overall, SupportCandy – Timer provides a structured approach to time tracking and enhances productivity within WordPress helpdesk environments.

Key Features

• Track time spent on each support ticket using a built-in timer
• Start, pause, and stop the timer directly from the ticket interface
• Add manual time logs with descriptions for completed work
• Support multiple agents logging time on the same ticket
• Calculate total time spent across all agents automatically
• Display time tracking data within ticket lists and widgets
• Configure auto-start and auto-stop timer settings

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