SupportCandy – Usergroup

SupportCandy – Usergroup is a WordPress helpdesk add-on that enables businesses to organize customers into structured groups within the SupportCandy system. It helps manage support tickets more effectively by linking users based on organizations, teams, or shared relationships.

First, the add-on allows administrators to create usergroups and assign multiple members to each group. As a result, businesses can group customers from the same company or department under one structure. In addition, the system supports assigning one or more supervisors within each group, who can oversee and manage all tickets created by group members.

Moreover, supervisors gain access to all tickets within their group, while regular members only view their own tickets. Therefore, organizations can maintain controlled visibility while still enabling team-level management. Furthermore, users can belong to multiple groups, which provides flexibility for complex organizational structures.

In addition, the plugin supports custom fields for usergroups. This feature allows administrators to store extra information such as company details, contact data, or internal notes. It also enables filtering tickets by usergroup, which improves organization and reporting.

Overall, SupportCandy – Usergroup provides a structured way to manage customer organizations within a WordPress helpdesk. It improves collaboration, enhances ticket visibility, and simplifies support workflows for team-based environments.

Key Features

• Create and manage usergroups based on organizations or teams
• Assign multiple members and supervisors to each group
• Allow supervisors to view and manage all group tickets
• Restrict ticket visibility for regular group members
• Support multiple group memberships per user
• Add custom fields for storing usergroup-related data
• Filter and organize tickets using usergroup criteria

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